Plumbing e-learning’s linguistic depths

Recently, I received a ‘promotional’ email, which began: ‘Towards Maturity, the government (sic) funded organisation targeted at improving technology at work, are (sic) currently hosting a white paper by ourselves (sic) on the future of the L&D profession and the drive towards online learning… The Digital Learning Company is a business which focuses on supporting companies in the transition from tradition (sic) training to adopting an online learning strategy…’

 

Comment: The email purported to come from the Digital Learning Company’s Business Development Director but I have my suspicions. After all, can anyone who is obviously that senior in an organisation have such a low level of literacy that she would allow this email’s linguistic travesties to see the light of day?

 

For one thing, ‘Towards Maturity’ is a single entity, so ‘are’ is incorrect in the first sentence. Second, local government is spelt with a lower case ‘g’, whereas the Government – which can be said to fund Towards Maturity – is always denoted with a capital letter. Third, presumably the email meant ‘is hosting a whitepaper which we have written’. Finally – I’d better stop after this because I wouldn’t want to be accused of being pedantic – the transition in question is likely to be from ‘traditional training’ rather than from ‘training about tradition’ which it seems to be suggesting.

 

How can you give credence to any organisation – and its partner by association – that commits so many linguistic solecisms in one brief email? Maybe the Digital Learning Company should be dealing with ‘towards literacy’ rather than Towards Maturity.

Culture and ethics

Cultural expert Richard Lewis, of Richard Lewis Communications, made a good point recently when he wrote: ‘Our values can make a difference to what we believe is the right thing to do. And values, or the priority we give them, can be different across cultures. What do we believe is more important: the truth, or loyalty? justice or mercy? the ends or the means (see Machiavelli)?

 

‘The annual Corruption Perceptions Index is a good guide to divergence in ethics in business and politics across cultures. [It scores countries on their ‘ethical cleanliness’ – on a scale where zero is ‘highly corrupt’ and ten is ‘highly clean’]. Denmark, New Zealand and Sweden shared the highest score at 9.3. Bringing up the rear was Somalia (1.0), slightly trailing Iraq and Myanmar at 1.3 and Haiti at 1.4.

 

‘Score changes in the Index are not rapid, reflecting the slowness of cultural change. But there were some interesting changes in 2008, with Norway and the UK having been perceived as significantly more corrupt than a year earlier, and Nigeria’s position having improved. It will be interesting to see what happens to the UK’s position for 2009!

 

‘As corporations become increasingly global and try to apply the same ethical norms and corporate governance worldwide, the issue of ethical differences across cultures is getting more important. Getting under the skin of a culture’s deepest values must be the starting point for truly understanding what could otherwise simply make us puzzled, frustrated and angry.’

 

Comment: Cross-cultural understanding is one of those things that we all tend to agree is important – but for other people. Perhaps we all just want to be understood.

OutStart – now the yak herders’ choice

The US-based LCMS vendor OutStart has merged with Hot Lava Software, a company producing applications for mobile phone subscribers. The newly combined companies will conduct business as OutStart. Massood Zarrabian continues as CEO and president of OutStart, while Bob Sanregret, CEO of Hot Lava Software, becomes vice president of the OutStart Hot Lava Mobile business unit.

OutStart intends to use Hot Lava’s patent-pending technology to develop, deliver and track mobile content for product training, assessments, surveys, job aids and checklists. OutStart plans to incorporate Hot Lava Mobile capabilities in its social business software and learning systems as well as offer Hot Lava Mobile as a stand-alone solution.

“From executives to yak herders, mobile devices are in the hands of billions of people around the globe,” said Bob Sanregret, CEO of Hot Lava Software. “Merging with OutStart provides Hot Lava with additional resources and a link to OutStart customers who will enable us to better take advantage of the incredible potential that ‘mobile’ offers.”

Comment: Could OutStart have been prompted into this merger because of the technological advances being made by its main rival, the Italy-based Giunti Labs?

At a conference in Malta at the end of this month, Giunti Labs is revealing its latest advances in personalised learning. It is collaborating with Sun, combining its systems with Sun’s virtual worlds and collaboration platforms to deliver the content that users need, just in time, where they are and to the media they have – be it paper, web, iPhones, Blackberrys and so on.

Giunti Labs’ Fabrizio Cardinali believes that: “Western societies need to re-invent their leadership to survive the global competition coming from emerging economies. We need to develop an open and interoperable ecosystem to deliver new generation personal performance support and information access to our citizens, learners and trainees. This will help them develop new skills and competencies rapidly.”

Presumably this includes yak herders – but maybe Giunti Labs faces an uphill battle for their custom, now that OutStart has got there first.